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Training Terms and Conditions

trainingSTREAM provides software training courses on customer site in Oxford, London and throughout the UK. trainingSTREAM also hires training venues in Oxfordshire and London to conduct public, scheduled training courses.

Provisional bookings

Provisional bookings for a public course must be confirmed at least 10 working days prior to the start date of the course. If you do not confirm a provisional booking by this time, trainingSTREAM reserves the right to cancel the provisional booking and offer the place to other customers.

Payment

We accept payment by cheque or bank transfer. Please make cheques payable to trainingstream. We do not currently accept payment by credit card. For bookings accompanied by a purchase order, payment must be made within 30 days of receipt of our invoice. Bookings made without a purchase order should be paid for prior to commencement of the course.

trainingSTREAM reserves the right to amend prices without notice. Changes to prices will not affect confirmed bookings.

Cancellations

Cancellation of a confirmed booking must be received in writing. Refunds will be made according to the following conditions:

Cancellations received 21 days before the start date of the course will receive a full refund of any fees already paid.
Cancellations received 8 –20 days before the start date of the course will receive a 50% refund of any fees already paid.
Cancellations received less than 7 days before the start date of the course will not receive any refund of fees already paid.

Changes to courses

trainingSTREAM reserves the right to cancel or reschedule any course. We will inform you immediately if we have to do this. We make every effort to run public scheduled courses as advertised. We will refund in full any fees paid by the customer if we have to cancel a course and the alternative dates are not convenient for the customer.

Joining Instructions – public courses

Courses normally begin at 9.30am and finish at 4.30pm. There is a short refreshment break mid way through the morning and afternoon sessions. Lunch lasts from 45 minutes to an hour.

Unless otherwise stated lunch is provided for each delegate at the training venue.